Our Policies and Service

Policies

ONCE YOU SUBMIT YOUR ORDER, YOU AGREE TO ACCEPT THE POLICIES, TERMS AND CONDITIONS OF HONEYMILK, LLC., AS OUTLINED BELOW.  WE RESERVE THE RIGHT TO MAKE POLICY CHANGES.  ANY CHANGES WILL BE POSTED ON THE WEBSITE AND WILL NOT APPLY RETROACTIVELY.

Contact Us

HoneyMilk, LLC.
EMAIL: hello@honeymilkco.com

PHONE: 404-590-1170
WEBSITE: www.HoneyMilkCo.com

SNAIL MAIL: 2959 Chapel Hill Road, Suite D #1478, Douglasville GA 30135

Ordering

All orders must be placed on the Internet.  We do not accept mail orders, telephone orders or credit card information over the telephone.  You will receive an order confirmation after you place your order.  You are responsible for the information provided to us in your order. It is very important that your information is correct.

Payment

Your order must be paid by credit card.  By entering your credit card information and submitting your order, you confirm that you are authorized to use the credit card which will authorize us to charge the entire order amount, including shipping and handling charges, to your credit card.  Payment will be made in full at the time you place your order.  Please allow up to two business days to process your order.  If you have any questions, please e-mail us at hello@honeymilkco.com.  We will respond within 24 hours.

Shipping

All orders, unless otherwise noted, will be shipped at a flat rate of $8.45 using U.S.P.S. Priority Mail domestic orders and a variable rate for international orders.

We will ship your order to the shipping address provided to us at the time you placed your order. If a package is sent to an incorrect address and it is returned to us, you will be responsible for the reshipping costs. If the error is ours, we will absorb the reshipping costs.

You can expect your order to arrive within 3-10 days. During times out of our control, our suppliers can cause shipping to be even later.

FREE SHIPPING

Free shipping qualifies on all orders over $75.00 (within the U.S. only).

DOMESTIC SHIPPING (Within USA)

Flat rate of $8.45

INTERNATIONAL SHIPPING

Currently, we only provide international shipping to U.S. Virgin Islands and Puerto Rico through our website. For all other International countries and territories, you would need to contact us directly via email (hello@honeymilkco.com) to express your interest in placing an international order.

You would need to provide a correct shipping address. We will then contact you back with the price for shipping to you internationally. If you would want to proceed with placing an order, reply back to the email and we will then send you an invoice that can be paid online to complete your order.

Cancellations

Once orders are placed, they are final and will be shipped. Order cancellations will not be accepted.  If you refuse to accept delivery, a 15% restocking fee and shipping costs will be charged to your credit card for the amount that is due us.  Please ensure that you do want to place the order before you submit it with your credit card information.

Returns

You may return any product purchased from us within 7 days of purchase.  The product must be unopened and in its original condition to receive a refund.  Shipping and handling charges are not refundable.  Email your return request and a copy of the invoice to: hello@honeymilkco.com and we will send you further instructions on how to return your purchase.

Please use United States Postal Service and pay for the return shipping cost.  If you need assistance, contact Customer Service at hello@honeymilkco.com or call 404-590-1170.

Disclaimer

HoneyMilk's products serve a variety of individuals, and in so doing, our products are sold without warranty of any kind. As the customer, we recommend that you test and evaluate the products to determine suitability for a specific use. We assume no liability for injury or damage from the use of products supplied by HoneyMilk. In no event will we be liable for consequential or indirect damages resulting from loss of use or loss of profits in connection with the use and/or suitability of our products. Our products are not to be used in the place of proper medical attention.

All of HoneyMilk’s natural skin care products are for external use only. Do not use any of the natural skin care products in your eyes, nose or mouth. If irritation occurs while using any of our natural skin care products, discontinue immediately and consult your health care provider.